Shipping Policy
Shipping Policy (Domestic – United States)
This policy applies to domestic orders within the United States. It has been prepared to fully inform you about our shipping terms and procedures. By placing an order on this store, you agree to the policy described here.
At Valnori, we do everything we can to offer our valued customers a seamless shopping experience. Below is an overview of our rigorous delivery process:
Delivery Process
When you place an order with Valnori, our dedicated team immediately begins a careful processing workflow. Our warehouse applies strict quality control to ensure products are in perfect condition.
After successful quality control, we use high-quality packaging materials to protect items during transit. The fully packed products are then handed over to our trusted delivery partners, who handle the next stages of shipping.
If there is any issue reaching the specified address or delivering at a convenient time, our partners will contact you to resolve the situation.
Carriers
We work with reliable carriers in the United States, including:
-
DHL
-
USPS
-
UPS
-
FedEx
A tracking number will be sent to you by email as soon as your order has shipped.
Shipping Within the United States
Delivery time = processing time + shipping time
-
Processing time: 1–3 business days (Monday to Friday)
-
Shipping time: 4–7 business days (Monday to Friday)
-
Total delivery time: 5–10 business days (Monday to Friday)
-
Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (EST)
Shipping Fees
To enhance your shopping experience, Valnori offers free domestic shipping within the United States.
Address Changes
Customers may modify their shipping address by contacting our customer service within 24 hours after placing the order. Once the order has been processed, the address can no longer be changed. The earlier of these two conditions applies.
It is the customer’s responsibility to ensure the address provided at checkout is correct.
Shipping Cancellation Policy
-
Once the order has been processed, it cannot be canceled.
-
Customers may return the product after receipt in accordance with our Return & Refund Policy.
Policy for Parcels Damaged in Transit
If you discover that the parcel was damaged during transit, please notify us within 3 business days after receiving your order.
To process your request, we may ask for photographic evidence of the damaged products.
After reviewing the claim, we may issue a replacement, refund, or store credit for products confirmed as damaged during transit.